What information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, surf this website, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular malware scanning. Your personal information is stored behind secured networks.
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. Credit card information is processed through a gateway provider and are not stored or processed on our servers.
However, no transmission over the Internet and no electronic data storage method is 100% secure. Therefore, we cannot guarantee the absolute security of the personal information you provide to us either during its transmission or its storage on our systems or our gateway provider.
Do we use ”cookies”?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
Turning cookies off may make your site experience less efficient and certain features may not function properly. However, you will still be able to place orders.
Your personal information is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential.
Those persons may include service providers we engage such as website hosting partners, and providers who prepare analysis and other consulting services.
In addition, we have entered into Franchise Agreements with third party franchisees. We will disclose your information to our franchisees closest to your area for purposes of carrying out marketing activities and providing you with the information you requested. You can choose at any time not to allow us to share your personal information with our franchisees by contacting us using the address, phone or email provided below under “Contacting Us”.
Except with your express consent, we will not sell, license, trade or disclose your personal information to any third party. If you have consented to such disclosure, we may from time to time provide your information to third parties whose products and services we believe may be of interest to you so that they can send you promotional materials directly. Should you wish to later opt out of these disclosures, please contact us using the address, phone or email provided below under “Contacting Us”.
If we become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may share or transfer your information to a third party or parties in connection therewith.
We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We have not enabled Google AdSense on our site but we may do so in the future.
Your California Online Privacy Rights
You may change your personal information:
• By emailing us
• By calling us
• By logging in to your account
• In-person at our franchisee locations
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
Our site allows third-party behavioral tracking. This means that third parties may collect personally identifiable information about an individual user's online activities over time and across different Internet services when a user uses our site. However, as stated above, we honor Do Not Track signals.
Children’s Online Privacy Protection Act
Our site is not intended for use by children under 13. We ask that children under the age of 13 do not use our site and do not submit any personal information to us.
In accordance with COPPA, parents can review, delete, manage or refuse with whom their child's information is shared by contacting us directly.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In accordance with the Fair Information Practices, we will notify you within 7 business days should a data breach involving your personal information occur.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
We agree to the following:
• To not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com.
1302 Waugh Drive
Houston, TX 77019